FAQ

Here you can find any possible answers to your questions
Do I have to purchase a hosting account through you?

My web design packages are designed to offer you a completely stand alone product. After your design is completed feel free to host it with any company that you feel matches your needs. I recommend Godaddy or Hostmonster for small businesses.

What if I have a website not created from you but need a page added?

If you have a WordPress or Joomla website not created by me that’s fine with me. Feel free to contact me to review your site and I see what your specific needs are quote you based the work required.

What if I need more pages created?

As a customer of ours you have the ability to add additional pages at anytime during the design process or even after the design has been completed and turned over to you. The cost for adding more pages to anyone of our designs for $80 per page.

I Need Some Changes On My Web Site Or Template. Do You Provide That Service?

Yes! I will provide you with an estimate before beginning the work and charge at my standard hourly rate.

When Is Payment Required For Your Web Site Design And Development Services?

For small projects, 50% of the estimated fee must be provided prior to beginning work, with the remaining payment due upon completion of the project. For larger projects, an initial payment representing one-third of the estimated total fee is required. The second payment is required upon the halfway point, with the final third due upon completion of the project.

Are Any Other Services Included In Your Web Design And Development Costs?

Yes. My web design and development service includes basic SEO work. Basic SEO includes submission of your site to the major search engines. Additionally, your site is built from the ground up with search engine friendly technologies and methods.

 

How Many Changes Can I Make To My Site Without Additional Cost?

I give as much latitude as we possibly can. After you’ve identified the general format and color schemes of your preferred design, we’ll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge.

Can I See My Website While It’s In Progress?

Absolutely! In fact, I encourage it. I build your website on our development server, and provide you a link so you can monitor the progress of your site. During this phase, I encourage your feedback if something isn’t quite the way you envisioned it or if you’ve changed your mind. Once your site is ready and you have provided your approval, I release it live on your server and submit your URL to the major search engines.

How Long Does It Take To Create A Website?

The length of time it takes to create a fully functional website is based on several factors. Custom design work can take anywhere from 1 – 4 weeks, depending on the complexity of the design and the number of revisions you require. The development phase requires an additional 1 – 6 weeks, depending on the number of pages, and the functionality required. Of course, these are general guidelines, and we will make every effort to meet the timeframe you have in mind.

 

I need a website that myself or someone on my staff can update. Can you make this happen?

All of the websites I create are powered by a content management system that allows the owner or staff to update general copy. And depending on your needs, I can also provide additional functionality, such as blogs, news, calendars, portfolios, etc, that allow more sophisticated updates. All websites come with a “how to guide” which give you help for updating your own content.

What size businesses can you help?

I prefer working with small businesses, local folks, as they need the most help. Also this is my political commitment, I am not supporting corporations what cause more suffering in the world.

What do your websites cost?

The short answer: Our prices depend on so many factors, it’s impossible to say in one sentence. Avoid any web developer who can answer this question without a long talk.

The long answer: To get a better idea of the cost of what you want to build, give us a quick phone call. I’ll ask you a few questions about the nature of the site, what sort of interactivity the site will have, your graphic design needs, etc. Then I’ll be able to give you a ballpark figure. If you’re still interested, I’ll come to your place of business and come up with a firm quote.

My ballpark pricing list please see here.

How do I calibrate my computer monitor?

What you see on the screen may not be what you get back from the printer! Most monitor manufacturers do not sell their monitors with color printing in mind. They are often very bright for  improved readability. Keep in mind, if absolute color matching is key to your next print project – consider offset printing with Pantone colors. Monitor calibration is not fool proof, it will just be a step in the right direction for getting better results in your printed material. Click here to calibrate your monitor now.

I would like a professional email address, where do I start?

To have a professional email address, you want it affiliated with your url (aka domain name / web address), so the first step is to register a domain name. After you registered your domain and/or hosting, Social By Design able to access your control panel to handle all of the “tech” stuff on your behalf.

Do you offer WordPress design and editing support?

All websites come with a “how to guide”. Telephone tutorials are available but they are billable at by the hour, min 1/2 hour. If you’re interested, we may want to prepare content and do updates or new pages together over the phone. Please contact me for current rates and availability.

How do you guarantee your web design work?

As a company I look to provide the following guarantees to my customers:

  • I guarantee that your web design work will be completed in a timely manner.
  • I guarantee that your web design work will be aesthetically pleasing.
  • I guarantee that your web design work will be intuitive to your visitors.
  • I guarantee to work with you every step of the design process until it is completed and you are 100% satisfied with my work.

Please see the testimonials page.

Will I know how many people come to my Web site?

Yes, you will able to follow on Google Analitics how many people come to your website (that record every visitor to the site and which pages they view) and produce a detailed (nearly 40 pages) report of activity at the site. It contains the number of visitors, the pages that were viewed, which order the pages were most commonly viewed in and which keyword phrases were used to drive that traffic.

Clients also often ask… How long before search engines rank my site?

Much like getting a new phone number and waiting for the phone books to print the new directory with the number listed, search engines need time to “publish” a new database that includes your site. Due to our successful strategies for marketing your site, the dominant search engines, Google, bing! and Yahoo will normally pick up a site in a few months. The site may not rank highly at first, but can be found for your company name for instance. Ranking at the top of the results can take over a year depending on the search engine. Google in particular performs strangely at times. We have documented them ranking a site on the first page of the results as quickly as two months, only to have them push the site back to page three or four for the remainder of a year. Google also appears to favor older domains, seemingly penalizing newly registered domains.

To make your site first on the google ranking takes time and work.

What if I don’t like my website design?

I’ll work with you until you’re happy. I will discuss your design preferences before ever starting on your website’s design. I will ask you about colors, the mood of the site, goals for the site, who your customers are and for a couple of websites that you think are appealing so that we can get a sense of what you like.

Based on all of that information, I will create a mockup of a design and submit it to you for feedback. You will have an opportunity to request changes, and discuss options. I want you to be thrilled with your website so we will work to create a design that you are happy with.

I already have someone else designing my website, can you use that design?

Yes, I’d be happy to work with your existing design. We can go over any changes that may need to be made after we see the design you have. Here are a few sites I’ve put together where our customer had someone else design the site:

http://www.gkhills.com

http://www.80sladiesrecords.com

http://www.villageofcarbon.com

Do the websites you create display properly on mobile devices?

I create mobile “responsive” websites, which display perfectly on all devices from smartphones to widescreen TV’s. And because the website “responds” to the device, it provides an ideal visitor experience from any device. Wanna see an example? Open this site on any device you’d like and compare, or check out on this screen tester.

I need more than web design. What else do you offer?

I offer everything you need to succeed on the web and in the real world: logo design and branding, web marketing, graphic design, analytics, photography, copywriting and more.

Do you create e-Commerce websites?

Yes. I am build e-commerce site in both platforms (WordPress, Joomla.)

Do you develop apps?

Personally I don’t develop mobile and responsive web solutions. But if you truly need an app, I can help to suggest a perfect developer for your needs. Please contact me here.

Where will my website be hosted?

It will be hosted at a reputable and capable third party hosting solution.

I see you are in Louisville. Can you work with someone out of town?

Yes, although I would like to work with local people about 80% of my clients are outside of Kentucky. I serve clients in Europe – Spain, Hungary, Germany, France…. but I have client in North Korea, Indonesia, Canada, China and even one in Australia.

Do you provide custom design or templates?

I offer custom design although I am using third party well built templates, and redesign it completely for your needs and goals.

If I make an appointment, what can I expect?

On the Skype meeting or personal meeting if you are in Louisville I’ll ask questions and discuss your wants, needs and goals. I hope to get enough information to offer you a choice of web design and branding  that fit your budget and timeline.

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